Kleinrock Digital Networks Website Privacy Statement

Kleinrock Digital Networks (KDNetworks) recognizes that privacy is of great importance to individual everywhere - our clients, website visitors, product and services users and all.  That is why the responsible use and protection of personal and other information under our care is paramount at KDNetworks.  To learn more about our privacy practices, please read the document below.  If you have any further questions or concerns, please feel free to reach us at privacy@kdnetworks-sl.com.

This privacy statement was last updated on February 1st 2021.

What this statement applies to:

Your privacy is important to us.  This privacy statement applies to data collected through website owned and operated by KDNetworks and certain offline services maintained by KDNetworks.  This statement  describe the information practices for KDNetworks websites including but not limited to https://www.kdnetworks-sl.com.  This privacy statement describe the information practices for KDNetworks websites, including what types of information are collected, how KDNetworks uses information and for what purposes; with whom information is shared; and how KDNetworks protects information.  It also describes your choices regarding use, access, correction and deletion of your personal information, among other topics.  In addition, this statement addresses personal information collection and use by KDNetworks in certain offline context, such as marketing and customer service and support.

What this statement does not apply to:

KDNetworks websites may contain links to other websites, some of which are not owned or controlled by KDNetworks.  KDNetworks is not responsible for the privacy practices or content of those other websites.

Changes to this statement:

If we make changes to this statement, we will make previous versions available so that you can see when changes occurred and what they are.  If we make material changes to this statement, we will notify you by means of a notice on KDNetworks' website or by email (sent to the email address specified in your account) prior to the change becoming effective.  Where applicable data protection laws requires us, we will also seek your consent to any material changes that affect hoe we use or transfer your personal information.  We encourage you to review this page periodically for the latest information on our privacy practices.

Please click here to review our previous privacy statements.

What information does KDNetworks collect; how is the information used; and is any personal information shared with third parties?

KDNetworks collect information about you when you interact with our websites and certain offline services maintained by KDNetworks and partners.  We use this information in order to provide you with a product or service that you have requested; to provide you with customer service or support; to send you news, updates or offers; to improve our websites, products and services; to make sure that they are performing at their best; among other reasons.  Please note that, in certain circumstances, if you do not provide us with personal information where needed, we may not be able to provide you with the products experiences or functionalities that you have requested.  The following describes how we collect, use and share information, including personal information, in certain online and offline contexts.

Browsing KDNetworks' Websites

In general, if you are simply visiting KDNetworks' websites without registering or logging in, you can browse our sites without providing anything other than the non-individually identifying information that our web servers collect automatically.  Our web server logs collect the domain names and certain related data of visitors to our websites automatically (such as IP addresses or device identifiers).  This information is used to measure the number of visits, average time spent on a KDNetworks website, pages viewed and website usage information.  We use this information to meet legal or regulatory requirements; to maintain the security and integrity of our websites; to measure the use of our sites; to improve the content of our sites; and to display and inform advertisements.  This information is not retained or used in a form that would enable us to directly identify visitors to our websites.  We may collect this information using cookies, as explained below under the section "Does KDNetworks use cookies, tags, web beacons, analytics and related technologies for online advertising and other purposes?".  This information may be shared with service providers of KDNetworks, including third party data hosting, data processing and website services so that they may support the functionality, security, integrity and improvement of KDNetworks' website.

KDNetworks also conducts research on our users' demographics (e.g. age, gender), interests, and behaviour based on the information you provide to us when making a purchase, during a promotion, from surveys and from our server log files.  We do this to better understand and serve you.  This research is compiled and analysed on an aggregated basis to prevent identification of personal information related to any one individual.  KDNetworks sometimes supplements this information with additional data supplied by third parties.  KDNetworks may share this data with our service providers so that they may provide data hosting, processing, analysis and related services to KDNetworks.

Your User Profile:

Your user profile may consist of information, including personal information, you provide while interacting with KDNetworks, such as your use of certain areas of our website; your KDNetworks ID; and your contact with our customer service representative.  Your user profile allows KDNetworks to:

• Give certain KDNetworks Products and Services the information they need to function;

• Troubleshoot problem you may have with KDNetworks Products, Services or website;

• Suggest ways to make your KDNetworks Products, Services and our websites work better;

• Provide you with news, updates, and information about your KDNetworks Products and Services; and

• if you choose to receive marketing communications, provide you with information about additional KDNetworks Product or Services that you may be interested in.         

The following sections describe in further detail the types of information that may be collected within a user profile, how KDNetworks uses that information, whether that information is shared with any other third parties, and certain choices you may have regarding the information.

KDNetwork ID

When you choose to create a KDNetworks ID, we will collect information, including personal information, about you and your KDNetworks Product(s) and/or Service(s).  We use your KDNetworks ID and related registration and account information to identify you including when you use certain of our software application (such as Helpdesk) and our interactive services (like our online stores and customer support).

If you choose to create a KDNetworks ID, we will need to collect information from you such as your name, address, telephone and region/country.  We will use this information in order to administer your account or profile; provide services that you have requested;  and to provide you with communications, including marketing messages that you choose to receive from KDNetworks.  The information collected and retained by KDNetworks for these purposes may be shared with our service providers so that they may provide data hosting, processing and marketing services to and on behalf of KDNetworks.

You may change your KDNetworks ID password or deactivate your KDNetworks ID account by visiting http://www.kdnetworks-sl.com and navigating to "My Profile" or you can contact us at privacy@kdnetworks-sl.com.

Retail & E-Commerce

We may collect personal information from you when you choose to place an order with KDNetworks.  This may include your name, email address, billing and shipping address, phone number, payment information (such as credit or debit card), age/date of birth, information to personalize a KDNetworks product or service.  KDNetworks uses this information to facilitate the processing of your order and to enable us to contact you if a problem arises with your order.

We may share this information with service providers and partners who are involved in our e-commerce and retail fulfilment activities, such as data hosting companies; payment processors; financial institutions; and shipping companies.

Customer Service, Quality Monitoring & Repair:

Certain KDNetworks product and services support activities may also involve you contacting KDNetworks or KDNetworks contacting you, including by phone, email and chat.  Please not that, in these cases, we may record calls for staff training and quality assurance purposes.  To provide you with the service or support that you have requested, such as requesting technical support, KDNetworks customer service personnel may also collect and access personal information, KDNetworks product and services identifiers, and information about how you use your KDNetworks product and service.

 Some KDNetworks customer service personnel work for service providers that supply such services to KDNetworks and its customers and may have access to information about you in this context.  KDNetworks uses data hosting, processing and communication services providers (such as online chat tools) to support these activities.

Marketing, Promotions, Surveys & Events:

If you choose to receive marketing, advertising or promotional communications from KDNetworks and/or our partners - such as via e-mail or if you choose to participate in an event, contest or survey, we will collect personal and non-personal information about you to help us manage these campaigns and communications, or to facilitate your participation.  In particular, we may collect your name, address, email address, phone number, age/date of birth, KDNetworks product information, your user profile data and additional personal information you choose to provide.  We may also use this information to send you product support notices; announcements; newsletters; and when allowed, invitation to complete customer satisfaction surveys.

KDNetworks and selected service providers and partners - including marketing, advertising, surveys and events companies - may also use the information you provide to conduct promotional, customer satisfaction or product support activities on KDNetworks' behalf or as part of a joint event or promotion between KDNetworks and that company.  KDNetworks may also use data hosting and processing service providers to support these activities, as well as external tools to help us learn more about consumer trends, marketing email open/click rates, and so forth.  In addition, we may require data from third party sources, such as consumer research firms, in order to supplement the information that we collect from you.  For further information on how KDNetworks' websites may use third party cookies and related technologies to support its marketing and advertising activities online, please see the section below entitled "Does KDNetworks use cookies, tags, web beacons analytics and related technologies for online advertising and other purposes?".

You will receive transactional communications from KDNetworks such as order confirmations.  You are not required to subscribe to receive KDNetworks marketing communications to purchase a product from KDNetworks.  You may choose to unsubscribe by following the instructions included in those communications; by changing your preference in your account settings; or you can contact us at privacy@kdnetworks-sl.com.

Loyalty Programs:

KDNetworks may offer it's customers the opportunity to participate in loyalty programs that offer discounts, coupons or other incentives.  While these programs are entirely optional and participation is not a requirement for dealing with KDNetworks, they require the collection of certain personal information from you if you do choose to participate.

The information collected for purposes of enrolling and participating in a KDNetworks loyalty program may include your name, address, email address, phone number, age/date of birth, KDNetwork product information, your user profile data, and possible additional personal information you choose to provide.  This information may be shared with service providers or partners of KDNetworks to manage loyalty programs on KDNetworks behalf.  KDNetworks may also use data hosting and processing service providers to support these activities.  You may end your participation in a KDNetworks loyalty program by following and steps set forth by the applicable loyalty program rules.

Social Media:

Our website includes social media features and links, such as a social bar with icons that link to the KDNetworks presence on particular site (e.g., the KDNetworks page on Facebook, the KDNetworks feed on Twitter).  These features may collect your IP address and information on which page you are visiting on our site, and may set a cookie to enable the feature to function properly.  Social media features and widgets either are hosted by another company or are hosted directly on our site.  Your interactions with these features are governed by the privacy policy of the company providing it.

You may also be able to access certain KDNetworks website experiences and account information by signing on through various social media sites such as Facebook, Google, Twitter, etc.  If you choose to sign on using these services, KDNetworks may collect certain information from your social media account, including your public profile, email address, age/date of birth, contact lists, interests, likes, and current city.  KDNetworks may link to, or otherwise include this information in your KDNetworks user profile and, if you have chosen to receive marketing communications, we may use this information for analysis and marketing purposes.  The specific types of information provided may depend on the privacy setting on your social media account.  Please see the privacy statement of your applicable social media services for further details.

Blogs & Discussion Forums:

If you choose to participate in a KDNetworks blog or discussion forum, you should be aware that the information you provide there might be made broadly available to others, potentially inside or outside KDNetworks, who have access to that blog, discussion forum, or chat room.  Also, please recognise that individual blogs, forums, and chat rooms may be hosted by organisations other than KDNetworks and/or may have additional rules and conditions.  Each participant's opinion on a blog, forum or chat room is his or her own and should not be considered as reflecting the opinion of KDNetworks.

Testimonials:

KDNetworks sometimes displays product reviews, testimonials and other endorsements of satisfied customers on our site.  KDNetworks' service providers often manage these reviews and related website features.  With your consent, we may post your comment along with your name.  If you want to update or delete your comments, you can contact us at privacy@kdnetworks-sl.com.

Employment Applications:

You may choose to provide KDNetworks with personal information when you express an interest in employment opportunities at KDNetworks, such as by submitting an application or resume through our websites.  The information we collect from you will be made apparent at the time you are submitting your application and will include such things as name, contact information, background, education, employment history and other information normally used to evaluate your employment candidacy, and will share it only with those service providers who support these activities, such as companies to help vet a candidate's application.  KDNetworks may use service providers to help process and manage the information it collects in this context.  We may also supplement an employment application received with additional information found via publicly available resources, such as LinkedIn profiles.

Business Partner Relationship:

If you represent a KDNetworks business partner, you may visit a KDNetworks website section intended specifically for KDNetworks business partners.  We may use personal information you choose to provide via that site to administer and develop our business relationship with you, and the company you represent.  For instance, this may involve using your information to send you  details of KDNetworks business partners programs.  It may also include sharing certain information with other business partners (subject to any confidentiality obligations that may exist), or KDNetworks customers or prospects.  In connection with a particular transaction or program, we may also contact you as part of customer satisfaction surveys or for market research purposes.  The information used for this purpose may be shared with service providers who help us administer these sites or relationships, such as data hosting and processing companies; and advertising, marketing, events and survey partners so that they may execute sales, promotional campaigns or survey research on KDNetworks behalf.

Supplier Administration:

If you represent a KDNetworks supplier, you may visit a KDNetworks website section intended specifically for use by KDNetworks supplier.  We may use the information provided on that site in connection with entering into or performing a transaction with you.  For example, this may include sharing information with KDNetworks business partners, customers, shipping companies, financial institutions, postal or government authorities involved in fulfilment of a transaction.  It may also be used to administer and develop our relationship with you, the supplier you represent and/or other KDNetworks suppliers generally.

Mergers & Acquisitions:

Circumstances may arise when KDNetworks may decides to sell, buy, merge, or otherwise reorganize businesses.  You will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.  Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or receiving it from sellers.

Legal Requirements and to Enforce KDNetworks' Rights:

It is possible that personal information will be subjected to judicial or other government subpoenas, warrants, order, or criminal and anti-fraud investigations.  Therefore, when we believe in good faith that the law requires it, we may disclose personal or other information to regulatory or government bodies, courts of law, tribunals, and law enforcement agencies.  We may also need to disclose personal or other information to protect our rights, protect your safety or the safety of others, or to investigate theft or fraud.  In addition to the above, there may be circumstances that requires us to disclose your personal information to other parties, including, but not limited to, legal advisers or debt collection agencies.

Does KDNetworks use cookies, tags, web beacons, analytics and related technologies for online advertising and other purposes?

As is true of most websites, we collect certain information automatically and store it in log files, We sometimes collect information about our visitors' behaviour during their visits to our websites to help us provide better customer service, to improve the quality of our website experiences or to deploy advertising.

For example, we keep track of the domains from which visitors come to our website, and we also measure visitor activities on KDNetworks website, but we do so in ways that do not enable the direct identification of any visitor (we call this "non-identifiable information").  KDNetworks or others on KDNetworks' behalf may use this data to analyse trends and statistics, to improve our websites and to serve advertisement.

Clickstreams:

When we collect personal information from you in a transaction, we may extract some information about that transaction in a non-identifiable format and combine it with other non-identifiable information.  This information is sometimes called a "clickstream".  This. information is used and analysed only at an aggregate level to help us understand trends and patterns.  This information is not reviewed  at an individual level.

Cookies and Online Advertising:

In order to offer and provide a customized website experience, KDNetworks may use cookies to store and help track information about you.  Where required by applicable law, KDNetworks will acquire consent from you prior to using certain cookies during your  KDNetworks website experience and/or will offer you the opportunity to choose which types of cookies to enable or disable.  Cookies are simply small pieces of data that are sent to your browser from a web server and stored on your computer's hard drive.  KDNetworks uses cookies to help remind us who you are and to help you navigate our sites during your visits.  Cookies enable us to save preferences and shopping cart contents for you so you will not have to re-enter them each time you visit.  We also use cookies in order to determine relevant interest-based advertisements to serve the user.  For this purpose, KDNetworks may use services hosted by companies such as Google Analytics for Display Advertisers, remarketing with Google Analytics, Google Display Network Impression Reporting, DoubleClick Campaign Manager and Google Analytics Demographic and Interest Reporting to help us understand our customers' use of our websites and products, and to deliver and mange interest-based advertisements.  These services may collect information, such as your IP address, sent by your browser or via cookies.

In addition, cookies and related technologies allow us to measure website trends and traffic patterns, such as which areas of the KDNetworks site you have visited and which you came from; to simplify site navigation; to help design our site in order to make it more efficient and enjoyable; to make product recommendations; and to deliver a KDNetworks product advertisement while browsing a website including a non-KDNetworks websites.  KDNetworks and its service providers, including Google and DoubleClick, use cookies to report how your ad impressions, other uses of ad services, and interactions with  these ad impressions and ad services are related to visits to KDNetworks website.  If you do not want to have this information used for serving  you interest-based ads, you may opt-out by following the steps below.  You may continue to receive generic ads.  KDNetworks may also supplement information collected via cookies and related technologies with information acquired from other sources, including third parties.

The use of such cookies is relatively standard.  Most browsers are initially set up to accept them.  However, if you prefer not to store cookies, you can chose to:"

• Not use our site

• Set your browser to notify you when you receive a cookie

• Set your browser to refuse to accept cookies

• Utilize the cookie consent and control options offered by KDNetworks website (if available and as required by applicable law).

• Delete our cookies after visiting our site

• Browse our site using your browser's anonymous usage setting (called "Incognito" in Chrome, "InPrivate" for Internet Explorer, "Private Browsing" in Firefox and Safari, etc.)

However, please note that certain KDNetworks web pages may not respond to Do-Not-Track signals sent by certain browsers.  You should also understand that some features of the KDNetworks website might not function properly if you do not accept cookies.

If you do not know how to control or delete cookies, or would like to opt-out of receiving certain targeted ads based on your browsing history, we recommend that you visit https://www.networksadvertising.org/choices/, https://www.aboutads.info/, or https://www.youronlinechoices.eu/ for detailed guidance, including opt-out instructions.

If you would like to opt-out of Google Analytics for Display Advertisers and/or opt out of the customized Google Display Network, you may do so by visiting Google's Ads Preferences Manager.  You may also wish to utilize the Google Analytics Opt-out Browser Add-on to opt-out of Google Analytics.  For information on how to do this on the browser of computer or mobile device you will need to refer to your browser's or mobile device's help menu or product manual.

Does KDNetworks sell my personal information?

No.  KDNetworks does not sell personal information.  As described in the sections above, KDNetworks may share personal information with third party service providers and partners so that they may support KDNetworks Products and websites, or to provide additional services to KDNetworks and its  customers and product users.  In doing so, KDNetworks takes appropriate steps to ensure that these service providers and partners are meeting KDNetworks standards of robust privacy and strong security.  However, KDNetworks does not sell personal information.  If KDNetworks decides to sell personal information at any point, we would provide appropriate prior notice and consent opportunities as required by applicable law.

Does KDNetworks transfer my personal information internationally?

KDNetworks works with global organizations.  Therefore, where permitted by law, we may share your personal information with our business partners or our service  providers and may transfer it to countries in the world where we do  business (including, but not limited to, the United States of America and China).  Regardless of where your  information is transferred to and resides, our privacy and security practices are designed to provide protection for your personal information globally.

Some countries have privacy laws that are not equivalent to privacy laws in your own country and your data could be requested by law enforcement agencies in those jurisdictions.  In such countries, KDNetworks will still handle information in the manner we describe here and will take such measures as are necessary to comply with applicable data protection laws when transferring and processing your information.  Where required, KDNetworks will also maintain agreements with KDNetworks partners or services providers to govern the transfer, processing and protection of personal information.

How long will my personal information be retained?

KDNetworks intends to retain information, including personal information, only as long as necessary for business or other compelling purposes; and to securely delete personal information when those purposes of use have been satisfied.  We will retain your information, including personal information, for as long as any of the following circumstances apply:

• your account or subscription is active

• to provide you with services or support that you may request

• to comply with applicable laws, including for tax and audit purposes

• to enforce KDNetworks rights, including litigation and debt collection

How is my information protected?

We use standard technical and organisational measures when we transmit information from our websites to our servers, when we store data, and when we share it with third parties.  For example, we use encryption as necessary when transmitting sensitive information to keep your information secure.  When sharing your information with third parties, we will take reasonable and appropriate steps to contractually require that such parties will protect and use your information responsibly.

However, please remember that no product, software, or data transmission can be guaranteed to be 100% secure. As a result, while we have taken appropriate steps to protect your information, KDNetworks cannot ensure or otherwise warrant the security of KDNetworks websites or any information you provide to us.

What about my child's privacy?

KDNetworks websites are intended for adults and children aged 16 and over, or equivalent minimum age in the relevant jurisdiction, who have permission from their parents or legal guardians to use them.  KDNetworks does not seek to collect personal information about children under the are of 16.  Individuals under the age of 16 should provide no personal information to KDNetworks.

If KDNetworks learns a child under the age of 16, or equivalent minimum age in the relevant jurisdiction, has submitted personal information to KDNetworks, we will take appropriate steps to delete the personal information as soon as possible and not use if for any purpose.  KDNetworks encourages parents to take an active role in their children's use of interactive resources and to inform them potential dangers of providing personal information about themselves.

What are my data protection rights?

Applicable data protection laws may give you the right to control our use and processing of your personal information.  These may include the right (i) to request access to and a copy of your personal information, (ii) to request rectification or erasure of your personal information; (iii) to object to processing of your personal information; (iv) to restrict processing or to opt-out of any sale of your personal information; and (v) to data portability.  Where we are using your personal information with your consent, you also have the right to withdraw your consent at any time, though this will not affect our uses of your personal information prior to the withdrawal of your consent.  In addition, you may have the ability to review, correct or delete certain personal information via your KDNetworks account if you have one.

To exercise your rights as described above, please submit a privacy request or contact us at privacy@kdnetworks-sl.com.  We will review, respond and act upon any such request in accordance with applicable data protection laws.

Please note that we will take steps in accordance with applicable law and our privacy and security standards to verify your identity before granting you access to your personal information or otherwise complying with your request.  If you have a KDNetworks account, we may verify your identity by requiring you to sign in to your account, if you do not have a KDNetworks account, or an email address on file with us, then we may request additional limited information from you in order to verify your identity.  Please note that if you do not have an account with KDNetworks, or an email address on file, or if we are unable to verify your identity in our records, we may deny your request.

How may I contact KDNetworks' Privacy Program?

To exercise your rights as described above, please submit a privacy request.

If you have any questions about this privacy statement, or to exercise your data protection rights as described above, you can contact KDNetworks at privacy@kdnetworks-sl.com or via postal mail at Kleinrock Digital Network Limited, Attn: Privacy Program, 4v Hennessy Street, Kingtom, Freetown, Sierra Leone.

Additional KDNetworks customer service information, including phone and chat contacts my be found at contact page.